Disbursement/Payouts

How to login to Midtrans One Payment Dashboard

There is no need to login to the Disbursement/Payouts dashboard to check your fund transfer transactions, because now it can be done through the Midtrans dashboard. The feature to view Disbursement/Payouts statements and transactions history is available on the Midtrans dashboard, so that everyth...

I get the error message "OTP is invalid. Plesae enter correct password", what should I do?

A related problem occurred because the OTP number used in the approved payout process was incorrect.Please make sure you are using the latest OTP number obtained through the Google Authenticator application from the relevant user approver. Please also make sure that the OTP number you entered has...

I want to add a user to my Disbursement/Payouts account, how do I do it?

You can contact us by filling out and submitting the form in this link to add or modify your Disbursement/Payouts account. Our team will help you within 1 x 24 hour (working day)      

My Disbursement/Payouts account is locked, please unlocked it immediately

The account is locked because of the incorrect email and password that you entered on the login page.Please inform the following data so that we can do the unlock process:1.) Email for your Disbursement/Payouts account,2.) The mode used in Sandbox or Production.Related data can be sent via our co...

How much do you charge for the Disbursement/Payouts service?

The fee for Disbursement/Payouts services is IDR 5,000 per transaction for payment channels via bank transfer and IDR 1,000 per transaction for payment channels via Gopay.There is a validation account fee of IDR 250 per hit to validation of bank accounts and/or electronic money accounts that are ...

If there is a problem with my Disbursement/Payouts transaction, what should I do?

To be able to do an investigation at your request, please provide data for the following points:1.) Reference Number for Disbursement/Payouts transactions,2.) Time of transaction (Date & Time),3.) Amount of the transaction,4.) Attachment of account entries or historical Gopay transactions (if rel...

I want to register for Disbursement/Payouts, but don't want to use Midtrans, how do I do it?

You can use the Disbursement/Payouts service without having to use the Midtrans. Please contact us through this link for further process.      

How to register for Disbursement/Payouts?

For Midtrans Disbursement/Payouts service, you must register separately from Midtrans Payment Gateway service. Please contact us through this link, if you need more information about account registration or need help and other information.      

What is the difference between Disbursement/Payouts and Midtrans?

Disbursement/Payouts is Midtrans' Cash Management solution that allows you to withdraw payments to any bank account in Indonesia easily. Disbursement/Payouts is connected to the Host Bank to allow seamless transfers using an integrated API.Meanwhile, Midtrans is a smart solution for accepting pay...