Disbursement

Merchant Administration Portal - Disbursement Features

You can only see the Disbursement menu on the navigation bar (left side of the dashboard) when your user role is Creator, Approver, or Admin.   Content List How to create Disbursement (user role Creator)? How to approve or reject Disbursement requests (user role Approver)? How to find the Disbu...

Merchant Administration Portal - Disbursement

What is Merchant Administration Portal - Disbursement Features? There is no need to login to the Disbursement dashboard to check your fund transfer transactions, because now it can be done through the Midtrans' dashboard. The feature to view Disbursement statements and transactions history is ava...

How to reset Disbursement OTP?

Please follow these steps to reset your Disbursement OTP: Contact our support team ↗ and fill out the details. Midtrans will reset your QR code. The newest QR code will be sent to your email. Please make sure to use this QR code on step 3. Open your Authenticator App. You may use Google Authenti...

I get the error message "OTP is invalid. Please enter correct password", what should I do?

A related problem occurred because the OTP number used in the approved payout process was incorrect.Please make sure you are using the latest OTP number obtained through the Google Authenticator application from the relevant user approver. Please also make sure that the OTP number you entered has...

I want to add a user to my Disbursement account, how do I do it?

You can contact us by filling out and submitting the form in this link to add or modify your Disbursement account. Our team will help you within 1 x 24 hour (working day)      

My Disbursement account is locked, please unlocked it immediately

The account is locked because of the incorrect email and password that you entered on the login page.Please inform the following data so that we can do the unlock process:1.) Email for your Disbursement account,2.) The mode used in Sandbox or Production.Related data can be sent via our contact us...

How much do you charge for the Disbursement service?

The fee for Disbursement services is IDR 5,000 per transaction for payment channels via bank transfer and IDR 1,000 per transaction for payment channels via Gopay.There is a validation account fee of IDR 250 per hit to validation of bank accounts and/or electronic money accounts that are successf...

If there is a problem with my Disbursement transaction, what should I do?

To be able to do an investigation at your request, please provide data for the following points:1.) Reference Number for Disbursement transactions,2.) Time of transaction (Date & Time),3.) Amount of the transaction,4.) Attachment of account entries or historical Gopay transactions (if related to ...

I want to register for Disbursement, but don't want to use Midtrans, how do I do it?

You can use the Disbursement service without having to use the Midtrans. Please contact us through this link for further process.      

How to register for Disbursement?

For Midtrans Disbursement service, you must register separately from Midtrans Payment Gateway service. Please contact us through this link, if you need more information about account registration or need help and other information.      

What is the difference between Disbursement and Midtrans?

Disbursement is Midtrans' Cash Management solution that allows you to withdraw payments to any bank account in Indonesia easily. Disbursement is connected to the Host Bank to allow seamless transfers using an integrated API.Meanwhile, Midtrans is a smart solution for accepting payments for your b...