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What if I don't have an ID/KTP?
Indonesian Identity Card (KTP) is one of the documents required for Indonesian citizens (WNI) to activate Midtrans payment service. If you don't have a KTP, you can apply for one to the Civil Regis...
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Things to consider to avoid problems during the account activation process
Make sure your business email and phone number have never been registered yet on Midtrans/GoBiz/GoFood before. When you’re uploading a file, make sure to patiently wait until it’s completely uploa...
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Why was my activation request rejected?
Your activation request may be rejected for various reasons, such as invalid business information/doesn’t meet the requirements, website cannot be accessed, goods being sold falls in the prohibited...
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I got error "phone number or email address has been taken", what should I do?
You will get that error if during registration ↗ you are using a phone number or email that has been used in the other merchant (Midtrans/Gobiz/Gofood merchant). Here's how to solve it: Phone has ...