HELP CENTER
Search
-
What is Chargeback?
Chargeback is a fund reversal request from a cardholder for their card transactions, made via their issuing bank. Bank will then forward the request to merchant via payment gateway to request for f...
-
My customer's card transaction was rejected by Fraud Detection System, how can I whitelist my customer's transaction?
Whitelisting is a process of giving exception to a customer in Midtrans Fraud Detection System (FDS) in order to relax the fraud filtering at customer's future card transactions. Merchant need to i...
-
My customer's transaction was rejected due to `blacklisted` as the reason. What does blacklist mean?
Blacklisting is a condition in which we flag and store untrusted customer information. The customer have been blacklisted by Midtrans for several reasons, such as fraudulent reports from Principals...
-
Why was my customer's transaction rejected?
You can view the rejection reason of transaction in the dashboard by : 1. Open the Merchant Administration Portal (MAP) 2. Search the transaction that was declined 4. Click the OrderID to access th...
-
FDS and 3DS
With card-not-present transactions, merchants are exposed to the risk of accepting fraudulent transactions. Within the credit card realm, a transaction is considered as fraudulent if the transactio...
-
Preventing Frauds with Fraud Detection System
Once online merchants start accepting online credit card payments, chargebacks and disputes are inevitable. As a payment gateway, Midtrans offers the 3DSecure as a form of protection, however 3DSec...
-
How does Midtrans’ fraud detection system work?
Midtrans’ proprietary fraud detection system, FRS (Fraud Rules Service), provides a set of tools to help identify and prevent fraudulent transaction. The first mechanism is through a blacklist data...
-
What is ECI on 3DS protocol?
Electronic Commerce Indicator (ECI) is a value returned by Directory Servers (namely Visa, MasterCard, JCB, and American Express) indicating the outcome of authentication attempted on transactions ...
-
How secure is my information (i.e. payments, customer details) in Midtrans’ system?
Midtrans is PCI-DSS Level 1 and ISO 27001 compliant. We have met the most rigorous of industry standards for payments and information security. Midtrans is assessed by certified auditors on an annu...
-
What is 3D-Secure?
Three Domain Secure (3D-Secure or 3DS) is a security protocol supplementing online transactions made using cards by authenticating cardholders with one time password (OTP).While processing transact...
-
Are we completely protected from fraudulent transactions?
While our fraud detection system is exceptionally effective at preventing online frauds, we cannot guarantee that fraud attempts can be completely isolated. The ever-evolving nature of fraud means ...
-
How does Midtrans protect online businesses from fraud?
Midtrans provides a set of tools through FRS (Fraud Rules Service), Midtrans’ proprietary fraud detection system.FRS helps our partners to catch and detect fraudulent transactions, while keeping fa...