Midtrans Account

How can I unlock my account?

Your Merchant Administration Portal (MAP) account will be locked if you input the wrong password 5 times in a row. However, you can wait for the session to be automatically unlocked within 15 minutes since the account is locked to retry the login process. Make sure you enter the right password. I...

I forgot the Authentication Code (2 Factor Authentication) to login, what should I do?

You can disable the 2-Factor-Authentication feature for that user by contacting the Midtrans Support Team at support@midtrans.com, so you can login again without using that step. Please inform the email of the user who wants to disable this feature, so the Support Team can help you further.

Login problem with the message "This IP address is not in whitelist", what should I do?

IP Whitelist login problem is caused by activating this feature on your Midtrans dashboard, so that login can only be done using a device with a registered IP. You can manage this feature via MAP in the Account menu > IP Whitelist. Or if you want this feature to be disabled, please contact the Mi...

Bank Response Codes

Denied by Bank - Response Codes When a charge request for Credit Card is received, there are layers of security that it has to go through. The last one would be the Bank’s automated authorization system. The bank’s authorization system take various factors into account, such as spending habits, a...

How can I add new email accounts to the Merchant Administration Portal?

In the Midtrans portal (Merchant Administration Portal), do these steps below: 1. Open Account > User Management menu, in the Create New User section, fill in the Name and Email Address the check the Activate Account. 2. Choose the user role, then click Create User. 3. Activate that user with cli...

What is the difference between Payment Notification URL, Finish Redirect URL, Unfinish Redirect URL, and Error URL?

Payment Notification URL is the merchant’s endpoint URL where Midtrans’ notification engine will send a success or failure HTTP notification.Finish Redirect URL refers to webpage that will be seen by customers after they successfully completed their transactions. Unfinish Redirect URL refers to t...

How do I change the email address associated with my Midtrans account?

1. Email user for login On the Merchant Administration Portal (MAP), do the following steps: 1. Open the Account menu> User Management, in the Create New User column, fill in the Name and Email Address then check Activate Account. 2. Select the Admin user role then click Create User. 3. Activate ...

How can I cancel a transaction?

Cancelling transaction can only be done for card transaction with CAPTURE / SUCCESS status, before the settlement time (D+1 at 16.00 PM). You can do so from the transaction page on our portal, or via our API. To cancel from the portal, simply search the specific transaction, go into its details a...

Can I use one Midtrans account to manage multiple websites or businesses?

According to Payment Provider regulations, the use of Midtrans credentials / accounts on more than one website is allowed, provided that the websites are still in the same domain & scope of business. For example: - example.com/- event.example.com/ If the desired domain is different, please make s...

How do I view and manage my transactions on Midtrans?

Midtrans provides all merchants with a Merchant Administration Portal (MAP) dashboard.In MAP, you will be able to: View and search transactions (and their details); Manage transactions (i.e. cancel transactions, accept/deny challenged transactions); Download transactions report; Set payments con...