Midtrans Account

  What’s new on the Midtrans Dashboard? We’ll soon deprecate the partner / master portal https://app.midtrans.com/partners/login in 2023 and move all of the previous dashboard functionality to Midtrans Dashboard. Multi-outlet merchants can now access it through dashboard.midtrans.com and choose ...

Your Merchant Administration Portal (MAP) account will be locked if you input the wrong password 5 times in a row. However, you can wait for the session to be automatically unlocked within 15 minutes since the account is locked to retry the login process. Make sure you enter the right password. I...

You can use the same account to login ↗ to the Merchant Administration Portal (MAP) at once. However, simultaneous logins are limited to three person.If there is a fourth person who wants to login, then that person must wait for one of the three people to logout first, then wait for 15 minutes. A...

You will get that error if during registration ↗ you are using a phone number or email that has been used in the other merchant (Midtrans/Gobiz/Gofood merchant). Here's how to solve it: Phone has already been taken (the phone number has been used in another merchant):You have to use another phon...

You can disable the 2-Factor-Authentication feature for that user by filling the form on this Contact Us ↗ page, so you can login again without using that step. Please inform the email of the user who wants to disable this feature, so the Support Team can help you further.

IP Whitelist login problem is caused by activating this feature on your Midtrans dashboard, so that login can only be done using a device with a registered IP. You can manage this feature via MAP in the Account menu > IP Whitelist. Or if you want this feature to be disabled, please contact our te...

Denied by Bank - Response Codes When a charge request for Credit Card is received, there are layers of security that it has to go through. The last one would be the Bank’s automated authorization system. The bank’s authorization system take various factors into account, such as spending habits, a...

In the Midtrans portal (Merchant Administration Portal), do these steps below: 1. Open Account > User Management menu, in the Create New User section, fill in the Name and Email Address the check the Activate Account. 2. Choose the user role, then click Create User. 3. Activate that user with cli...

Payment Notification URL is the merchant’s endpoint URL where Midtrans’ notification engine will send a success or failure HTTP notification.Finish Redirect URL refers to webpage that will be seen by customers after they successfully completed their transactions. Unfinish Redirect URL refers to t...

1. Email user for login On the Merchant Administration Portal (MAP), do the following steps: 1. Open the Account menu> User Management, in the Create New User column, fill in the Name and Email Address then check Activate Account. 2. Select the Admin user role then click Create User. 3. Activate ...

Canceling transactions can only be done for card transactions with CAPTURE / SUCCESS status and other payment methods with PENDING status. You can do so from the transaction page ↗ on our portal, or via our API ↗. To cancel from the portal, simply search the specific transaction, go into its deta...

According to Payment Provider regulations, the use of Midtrans credentials / accounts on more than one website is allowed, provided that the websites are still in the same domain & scope of business. For example: - example.com/- event.example.com/ If the desired domain is different, please make s...

Midtrans provides all merchants with a Merchant Administration Portal (MAP) ↗ dashboard.In MAP, you will be able to: View and search transactions (and their details); Manage transactions (i.e. cancel transactions, accept/deny challenged transactions); Download transactions report; Set payments c...