Operations
Merchant Administration Portal - Unified Balance
One balance for all! Introducing Unified Balance: the ultimate solutions for your financial transactions! Now you can easily manage money-in and out with one balance. Here's how it works: Using your revenue as disbursement fund, you don’t need to top up every time you disburse. Your funds are sea...
Merchant Administration Portal - Unified Reporting: Balance / Billing Page
You can only see the Balance menu on the navigation bar (left side of the dashboard) when your user role is Finance or Admin. Old Version New Version Perform various balance activities in one place. View disbursement, withdrawal balance, and bank accounts without switching pages. ...
What payment method that have refund feature?
Most of the payment methods have a refund feature. You can see the details in the table below: IMPORTANT ❗ If there are any unexpected behaviors related to the refund process, please contact our support team through this link ↗. Please note that the SLA (Service Level Agreement) is a working ...
How to download transaction reports from MAP?
To download transaction reports, 1. Login ↗ to your Merchant Administration Portal (MAP) dashboard. 2. Select Environment that you need (Production or Sandbox). 3. Click Transactions. 4. Click Search. 5. Fill in Transaction Time or Settlement Time (within the last 6 months). 6. Select the requi...
Default Expiry Time for Each Payment Method
Every payment method has a default expiry time. You can see the details in the table below:
How to check transaction for Selly Merchant?
Follow these steps to check your transaction: Login ↗ with your registered email. Select the Transaction menu. You can find a list of successful transactions on this page. A transaction with SETTLEMENT status means that the funds have been received from the customer. Transactions with FAILURE, ...
How to extract Midtrans' Payout Report (7zip format)
How to extract on Windows OS? You may use WinRAR, WinZip, or any of your preferred applications.If you use WinRAR ↗, here are the steps:1. Ensure that the 7z file extension check box is ticked in the WinRAR Integration panel. 2. Double-click on the file and it will be displayed in WinRAR. Ch...
Can I receive payments from a foreign issuing bank?
Yes, you can receive payments from a foreign issuing bank. Please keep in mind that for Bank Transfer/VA, there are certain things that you have to know. 1. Customers needs to make sure whether the transfer method is real-time, or non-real-time/delayed/batched. 2. Customers can also try to ask th...
How can I get Daily Report?
You may follow these steps to get the Daily Report from your merchant: Login to your dashboard (MAP) as an Admin user. Click Settings > Daily Report menu. Tick "Yes" and fill in the email that wants to get Daily Report. If you want the report to be sent to multiple email addresses, please separa...
How can I refund transaction?
Transactions that can be refunded through Midtrans are only credit card, e-wallet, QRIS and Akulaku payment methods. For other payment methods, the process of refunding funds to customers is completely left to the merchant. The conditions for a successful refund are: Refund only applies to cre...
Introduction to Refund
About Refund Refund means returning the funds back to the customer. It is caused by double order, products/services not available, cancelled flight, etc. To process refund, or to return the funds back to customer, we need to make sure that the money has been successfully transferred from customer...
How long will the transaction funds be credited to the cardholder after a refund?
Typically the funds will be credited within 7-14 business days after the refund request is submitted. We have seen longer period (up to 45 days) for cross border transactions (i.e. card transactions using international credit/debit card issuing bank).
Is the funds transfer for Midtrans’ Bank Transfer payment method real time?
Generally yes. Midtrans’ Bank Transfer payment methods consist of BCA Virtual Account (VA), Mandiri Bill Payment, and Permata VA. Both BCA VA and Mandiri Bill Payment only accepts in-house transfers, meaning from BCA and Bank Mandiri source accounts respectively. For Permata VA, customer can tra...
Why transaction status is Pending/Failure, while the fund has been deducted?
In some rare cases, when the customer fund is deducted but the acquiring bank/payment provider is having issues such as network timeout or Acquiring Bank failure to respond to a transaction charge request, the transaction is considered a failure. By default, the customer funds will not be deducte...
Can I know the reasons why a transaction is DENIED?
Yes. Our merchants can access our Merchant Administration Portal (MAP) and see the Transaction Page ↗ for more details of a particular transaction, including its status. Click here ↗ to see the step by step instructions and common reasons for rejection.
How can I have my money in my account (payout)?
If you are our merchant, you will be able to withdraw your money at least 3 business days after the transaction. You can choose when will be the right time to transfer your money. There's no additional fee when doing payout.Before doing this, don't forget to set your Bank Account Information. To ...
When can I withdraw my transaction funds from Midtrans?
For payment methods that the transaction funds go through Midtrans, you can request a payout from the billing menu ↗ inside the Merchant Administration Portal (MAP). You can request a payout every business day, but please note the transaction only be requested for a payout at least if it has succ...
Can I cancel a transaction that has been settled?
No. Please proceed to refund a transaction once it has been settled.