Operations

CHALLENGE status is returned when a transaction (i.e. typically a card transaction) has been successfully authorized, but it is flagged by our fraud prevention system. It does not mean that the transaction is fraudulent but may require further review. After reviewing the transaction, you can eith...

To download transaction reports, 1. Login ↗ to your Merchant Administration Portal (MAP) dashboard. 2. Select Environment that you need (Production or Sandbox). 3. Click Transactions. 4. Click Search. 5. Fill in Transaction Time or Settlement Time (within the last 6 months). 6. Select the requi...

Every payment method has a default expiry time. You can see the details in the table below:

Follow these steps to check your transaction: Login ↗ with your registered email. Select the Transaction menu. You can find a list of successful transactions on this page. A transaction with SETTLEMENT status means that the funds have been received from the customer. Transactions with FAILURE, ...

On Windows OSYou may use WinRAR, WinZip, or any of your preferred applications.If you use WinRAR ↗, here are the steps:1. Ensure that the 7z file extension check box is ticked in the WinRAR Integration panel.     2. Double-click on the file and it will be displayed in WinRAR. Choose the files yo...

Yes, you can receive payments from a foreign issuing bank. Please keep in mind that for Bank Transfer/VA, there are certain things that you have to know. 1. Customers needs to make sure whether the transfer method is real-time, or non-real-time/delayed/batched. 2. Customers can also try to ask th...

You may follow these steps to get the Daily Report from your merchant: Login to your dashboard (MAP) as an Admin user. Click Settings > Daily Report menu. Tick "Yes" and fill in the email that wants to get Daily Report. If you want the report to be sent to multiple email addresses, please separa...

Most of the payment methods have a refund feature. You can see the details in the table below:   IMPORTANT ❗ If there are any unexpected behaviors related to the refund process, please contact our support team through this link ↗. Please note that the bank's SLA is a working day, funds may be r...

Transactions that can be refunded through Midtrans are only credit card, e-wallet, QRIS and Akulaku payment methods. For other payment methods, the process of refunding funds to customers is completely left to the merchant.   The conditions for a successful refund are: Refund only applies to cre...

About Refund Refund means returning the funds back to the customer. It is caused by double order, products/services not available, cancelled flight, etc. To process refund, or to return the funds back to customer, we need to make sure that the money has been successfully transferred from customer...

Typically the funds will be credited within 7-14 business days after the refund request is submitted. We have seen longer period (up to 45 days) for cross border transactions (i.e. card transactions using international credit/debit card issuing bank).      

Generally yes. Midtrans’ Bank Transfer payment methods consist of BCA Virtual Account (VA), Mandiri Bill Payment, and Permata VA. Both BCA VA and Mandiri Bill Payment only accepts in-house transfers, meaning from BCA and Bank Mandiri source accounts respectively. For Permata VA, customer can tra...

In some rare cases, when the customer fund is deducted but the acquiring bank/payment provider is having issues such as network timeout or Acquiring Bank failure to respond to a transaction charge request, the transaction is considered a failure. By default, the customer funds will not be deducte...

Yes. Our merchants can access our Merchant Administration Portal (MAP) and see the Transaction Page ↗ for more details of a particular transaction, including its status.      

If you are our merchant, you will be able to withdraw your money at least 3 business days after the transaction. You can choose when will be the right time to transfer your money. There's no additional fee when doing payout.Before doing this, don't forget to set your Bank Account Information. To ...

For payment methods that the transaction funds go through Midtrans, you can request a payout from the billing menu ↗ inside the Merchant Administration Portal (MAP). You can request a payout every business day, but please note the transaction only be requested for a payout at least if it has succ...

No. Please proceed to refund a transaction once it has been settled.