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General Information

  • How can I start accepting payments with Midtrans?

    You can start by creating a Midtrans account via our Merchant Administration Portal, a dashboard where you can view and manage your transactions. After signing up, you shall have access to our development/sandbox environment where you can play out with dummy transactions. You will not be able to ...

  • Can I use one Midtrans account to manage multiple websites or businesses?

    We highly recommend you not to. Instead, please create a Midtrans account for each of your website so that each of your website has a unique merchant ID. If you have multiple Midtrans account and need a consolidated view of the transaction report, we also have a Master Portal. Please contact our ...

  • Which payment channels do Midtrans currently support?

    We support more than 14 payment channels as below:   Card Payment Direct Debit Bank Transfer e-Wallet Over the Counter Cardless Credit VISA MandiriClickpay Permata Virtual Account(Prima / Alto / Bersama) Telkomsel Cash Indomaret Akulaku  MasterCard CIMB Clicks Mandiri Bill Payment Gopay...

  • Can I market and sell products/services in other currencies (other than IDR) via Midtrans?

    Yes. However, you should convert the amount to IDR first before sending a payment/charge request to Midtrans’ system. In lieu with Bank Indonesia’s regulation, Midtrans currently only processes transactions in Indonesian Rupiah (IDR).      

  • Is there a minimum and maximum transaction value that I can charge with Midtrans?

    While Midtrans system does not restrict any transaction value, the acquiring banks’ or payment methods’ system may restrict this. For most payment methods, the minimum value we can process is IDR 10,000 and the maximum is IDR 999,000,000.      

  • Is there any type of business that Midtrans prohibits?

    While we work with different kinds of online businesses (i.e. individual sellers, SME’s, multinational e-commerce companies, etc), unfortunately we cannot work with any business that sells the following: Illegal drugs and substances; Pornographic materials; Online gambling services; Counterfeit...

  • How do I migrate my account from Sandbox to Production?

    Before migrating your account to Production mode, you need to complete the onboarding process for submit the legal documents, get your application approved, and have your production credentials (i.e. Bank Merchant ID or Merchant Key) with you. Please also ensure you have integrated our system by ...

  • Can Midtrans process transaction amount with decimals?

    No. IDR standard does not have decimal denomination. Please round up or down your decimal amount before sending the amount parameter to Midtrans. Our system will also do a validation and round down the amount if it detects any decimal amount sent.      

  • Introduction to Card Payment processing

    Card Payments Flow Online payment using credit/debit cards is the one of the most convenient and commonly used payment methods; it works rather instantly - you will get the payment status almost immediately after you confirm the payment. Stay at your chair, take the card out from your wallet to f...

  • Introduction to Bank Transfer

    Bank Transfer is the most favorite online payment methods in Indonesia; it is perceived as the most convenient and traditional way of doing payment. Around half of the online shopping uses Bank Transfer for payment over Cash on Delivery, Card Payment, or other payment methods.   How-To Doing Bank...

  • What does Do Not Honour (05) mean?

    Do not Honor (05) is the most common and general message for card transactions that are declined by the Bank. It indicates that the Issuing Bank will not validate the transaction. It is caused by many factors such as mistyping, insufficient funds, etc.To resolve this, customer needs to contact th...

  • One Click, Two Clicks, and Recurring Transaction

    Card payment is easy and secure.However for customer of certain business model can be quite tedious having to re-input their Credit Card each time they want to make transaction (especially those with high frequency of transaction). Midtrans can improve payment experience by using following featur...

  • Why I can’t receive email from Midtrans?

    Though it's a rare condition, there might be a case you didn't receive emails from Midtrans. We advise you to check your Spam folder first. If it didn't solve the problem, your email address might be suppressed in Mailgun (the email provider used by Midtrans). Based on the mechanism used by Mailg...

  • Introduction QRIS Payment

    QRIS (Quick Response Indonesian Standard) code is a standardized QR code as regulated by Bank Indonesia (BI) and Asosiasi Sistem Pembayaran Indonesia (ASPI) to facilitate cashless payment in Indonesia.QRIS was first launched by BI on August, 17th 2019 and available in Midtrans as a payment method...

  • Introduction Zero Fee Program

    As part of the contribution to society, Midtrans is hereby dedicated to helping the local Indonesian business community to revive after being affected by the Covid-19 Pandemic by imposing the Zero Fee Program. This program is an initiative of PT Midtrans (Midtrans), part of the Gojek group. This ...

  • Additional information about the Zero Fee Program

    Type of business  This initiative is specifically for Small and Medium Businesses. You can start accepting online payments immediately through our online portal by register through this link.  Transaction limits The maximum amount of your transaction that is the subject of 0% MDR is limited to Rp...