General Information

How to receive payments through Midtrans?

Agar dapat menerima pembayaran dari konsumen bisnis Anda melalui Midtrans, silakan ikuti langkah-langkah berikut:   Login to your dashboard, or register your account if you haven’t had one.                                  *Make sure your business email and phone number have never been registere...

Which payment methods do Midtrans currently support?

We support more than 16 payment methods as below: Card Payment Direct Debit Bank Transfer e-Money Over the Counter Cardless Credit VISA CIMB Clicks Permata Virtual Account(Prima / Alto / Bersama) GoPay Indomaret Akulaku  MasterCard  BCA Klikpay Mandiri Bill Payment ShopeePay Alfamart  ...

Can I receive payments using other currency than IDR?

You can sell products using other currencies (other than IDR) however, you should convert the amount to IDR first before sending a payment/charge request to Midtrans’ system. In lieu of Bank Indonesia’s regulation, Midtrans currently only processes transactions in Indonesian Rupiah (IDR). The con...

Is there a minimum and maximum transaction value that I can charge with Midtrans?

The Midtrans system does not limit the transaction value. However, each payment provider has its respective limitations: Note: Amount in Indonesian Rupiah (IDR) If the transaction you want to process exceeds the existing amount, please divide it into several order IDs, so they can be processed. ...

Can all types of businesses accept payments through Midtrans?

While we’re open with different kinds of online businesses (i.e. individual sellers, SME’s, multinational e-commerce companies, etc.), we cannot work with any business that engages in selling/providing the following: Illegal drugs and substances without BPOM license; Pornographic materials; Onli...

How do I migrate my account from Sandbox to Production?

Before migrating your account to Production mode, you need to complete the onboarding process for submit the legal documents, get your application approved, and have your production credentials (i.e. Bank Merchant ID or Merchant Key) with you. Please also ensure you have integrated our system by ...

Can Midtrans process transaction amount with decimals?

No. IDR standard does not have decimal denomination. Please round up or down your decimal amount before sending the amount parameter to Midtrans. Our system will also do a validation if it detects any decimal amount sent.      

Introduction to Card Payment processing

Card Payments Flow Online payment using credit/debit cards is the one of the most convenient and commonly used payment methods; it works rather instantly - you will get the payment status almost immediately after you confirm the payment. Stay at your chair, take the card out from your wallet to f...

Introduction to Bank Transfer

Bank Transfer is the most favorite online payment methods in Indonesia; it is perceived as the most convenient and traditional way of doing payment. Around half of the online shopping uses Bank Transfer for payment over Cash on Delivery, Card Payment, or other payment methods.   How-To Doing Bank...

What does Do Not Honour (05) mean?

Do not Honor (05) is the most common and general message for card transactions that are declined by the Bank. It indicates that the Issuing Bank will not validate the transaction. It is caused by many factors such as mistyping, insufficient funds, etc.To resolve this, customer needs to contact th...

One Click, Two Clicks, and Recurring Transaction

Card payment is easy and secure.However for customer of certain business model can be quite tedious having to re-input their Credit Card each time they want to make transaction (especially those with high frequency of transaction). Midtrans can improve payment experience by using following featur...

Why I can’t receive email from Midtrans?

Though it's a rare condition, there might be a case you didn't receive emails from Midtrans. We advise you to check your Spam folder first. If it didn't solve the problem, your email address might be suppressed in Mailgun (the email provider used by Midtrans). Based on the mechanism used by Mailg...

Introduction QRIS Payment

QRIS (Quick Response Indonesian Standard) code is a standardized QR code as regulated by Bank Indonesia (BI) and Asosiasi Sistem Pembayaran Indonesia (ASPI) to facilitate cashless payment in Indonesia.QRIS was first launched by BI on August, 17th 2019 and available in Midtrans as a payment method...

Introducing GoPay PayLater

GoPay PayLater is a new payment method from GoJek, where you can order various GoJek services at any time and pay only once at the end of the month. This feature is the result of GoJek's collaboration with Findaya, which is registered and supervised by OJK. It's easy to use, just select GoPay Pay...

Can I register as a merchant with legal entity (PT / CV) but the bank account is in my personal name or vice versa?

In accordance with the regulations of the Partner & Bank, currently registration must be done according to the type of entity of the business being registered.If the merchant is a legal entity (PT / CV), please enter your bank account information in the name of your PT / CV to collect funds (payo...

Payment Method Activation

You can activate payment method that hasn't been activated yet in Production mode, such as BCA VA or Indomaret and the following is a complete list of payment method available at Midtrans: Link in the following ways: 1. Login to your merchant account dashboard (MAP). 2. Select Environment Product...

How to register as Midtrans merchant?

You can register as a Midtrans merchant by following these steps below: Access Midtrans' registration page in this link: Registration Page. Click the "Register Now" button, you will be redirected to the registration data filling page as attachment (1). Fill the fields: Business Name, Full Name, ...

What are the legal documents required for Midtrans account registration?

The legal documents required to register an account on Midtrans will vary depending on your type of business. The documents need to be uploaded to activate your Midtrans account. Here’s the guideline for required documents based on your business type:   For Domestic Business Entity (Local Busines...

What are the website or application criterias for registering a Midtrans account?

Here are the criteria for a website or app to qualify: Your business website or application must be ready, active, accessible, and match with the business category you’ve registered on Midtrans. Make sure the information of the products/services sold on the website or application is clear and co...

Do I have to have a website to activate my Midtrans account?

You can still apply for account activation by using other links(s) that represent your business, such as your business's social media accounts (Facebook, Instagram), or by attaching a product catalog. The following are examples of NON website or application URLs that we can accept and process for...

Why was my activation request rejected?

Your activation request may be rejected for various reasons, such as invalid business information/doesn’t meet the requirements, website cannot be accessed, goods being sold falls in the prohibited category, etc.   Please check the following information regarding the criteria that must be conside...

Things to consider to avoid problems during the account activation process

Make sure your business email and phone number have never been registered yet on Midtrans/GoBiz/GoFood before. When you’re uploading a file, make sure to patiently wait until it’s completely uploaded before moving to upload another file. If the system crashed/becomes unresponsive because you acc...

What if I don't have an ID/KTP?

Indonesian Identity Card (KTP) is one of the documents required for Indonesian citizens (WNI) to activate Midtrans payment service. If you don't have a KTP, you can apply for one to the Civil Registry Service Office (Disdukcapil) or your local Ward Office (Kantor Kelurahan). While waiting for you...