I get the error message "OTP is invalid. Please enter correct password", what should I do?

A related problem occurred because the OTP number used in the approved payout process was incorrect.

Please make sure you are using the latest OTP number obtained through the Google Authenticator application from the relevant user approver. Please also make sure that the OTP number you entered has been adjusted according to your needs, whether it's for a Sandbox or Production account.

If you are still having trouble with this and want to temporarily remove the OTP feature, please contact Midtrans via our contact us page, fill the form and submit it.




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