My IRIS / Payouts account is locked, please unlocked it immediately

October 07, 2021 19:38

The account is locked because of the unsuitable email and password that you entered on the IRIS portal login page.

Please inform the following data so that we can do the unlock process:
1.) Email for your IRIS account,
2.) The mode used in Sandbox or Production.

Related data can be sent via email support@midtrans.com, the Midtrans team will respond to your problem no later than 1x24 hours (working days).

Was this article helpful?

4 out of 4 found this helpful

Can't find your answer? How about looking at our Tech Docs?

Tech docs

Our API and plug-ins play well with platforms from PHP, Shopify, Woo Commerce to Android and many more.

Learn more