If there is a problem with my IRIS / Payouts transaction, what should I do?

To be able to do an investigation at your request, please provide data for the following points:

1.) Reference Number for IRIS / Payouts transactions,
2.) Time of transaction (Date & Time),
3.) Amount of the transaction,
4.) Attachment of account entries or historical Gopay transactions (if related to Gopay transactions).

Related data can be sent via email support@midtrans.com, and please wait at the latest 1x24 hours (working days). The Midtrans team will provide an explanation regarding the status of the transaction, based on this data.




Was this article helpful?
2 out of 2 found this helpful
Can't find your answer? How about looking at our Tech Docs?

Tech docs

Our API and plug-ins play well with platforms from PHP, Shopify, Woo Commerce to Android and many more.

Learn more