Most of the payment methods have a refund feature. You can see the details in the table below:
- If there are any unexpected behaviors related to the refund process, please contact our support team through this link ↗.
- Please note that the SLA (Service Level Agreement) is a working day, funds may be returned sooner or later than the information stated.
- For the payment method that doesn't have the refund feature in Midtrans, the refund process can be done manually from merchant to customer.