Transactions that can be refunded through Midtrans are only credit card, e-wallet, QRIS and Akulaku payment methods. For other payment methods, the process of refunding funds to customers is completely left to the merchant.
The conditions for a successful refund are:
- Refund only applies to credit card and GoPay/QRIS payment methods.
- Transaction status has been settled. If the transaction status is still successful / capture / pending, the refund process cannot be carried out.
- There are funds that can be disbursed (Payable Amount).
The refund process for transactions can be done using the refund button via the Midtrans dashboard (MAP) or through the refund API.
If your refund button has not been activated, you can activate it by filling out the form at this link ↗.
