I got error "phone number or email address has been taken", what should I do?

You will get that error if during registration you are using a phone number or email that has been used in the other merchant (Midtrans/Gobiz/Gofood merchant). Here's how to solve it:

  • Phone has already been taken (the phone number has been used in another merchant):
    You have to use another phone number.
  • Email has already been taken (email has already registered in another merchant):
    Add +1 character in your email address, so Midtrans's system will detect that email is different.
    Account Midtrans 1: midtrans@gmail.com
    Account Midtrans 2: midtrans+1@gmail.com
    Note: only Gmail and Outlook can use the workaround, if your email is not both of them, please kindly use a completely new email that has never been registered.

If you feel that you have never registered the phone number or email address, please contact us via Contact Us page, fill out and submit the form.



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