How can I unlock my account?

Your Merchant Administration Portal (MAP) account will be locked if you input the wrong password 5 times in a row.

However, you can wait the session to be automatically unlocked within 15 minutes since the account being locked. You can try login to your account after that session.
Or you can do reset password through the link that has been provided by us on the login page. Please refer to Trouble Logging In? link for the reset password process. Please ONLY do reset password once your account has been unlocked.

If this is really urgent for you, please contact your Admin portal. They can unlock and reset your password immediately. If you're an Admin and possess this issue, you can contact support@midtrans.com 




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