How can I cancel a transaction?

Canceling transactions can only be done for card transactions with CAPTURE / SUCCESS status and other payment methods with PENDING status. You can do so from the transaction page on our portal, or via our API. To cancel from the portal, simply search the specific transaction, go into its details and click the CANCEL button.

Note: transactions that status is Settlement cannot be cancelled however refunds can be made, but only for the credit card, GoPay, QRIS, Shopeepay and Akulaku transactions.




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