How can I cancel a transaction?

Canceling transactions can only be done for card transactions with CAPTURE / SUCCESS status and other payment methods with PENDING status. You can do so from the transaction page on our portal, or via our API. To cancel from the portal, simply search the specific transaction, go into its details and click the CANCEL button.

For credit card transactions, if the status is Capture/Success and canceled, the customer limit will automatically return to a maximum of H+1 working days.

For other payment methods, there is no refund process from the Midtrans side to merchants or merchant consumers, because the transaction status has not yet reached Settlement.

Note: transactions that status is Settlement cannot be canceled, however refunds can be made, but only for the credit card, GoPay, QRIS, Shopeepay, and Akulaku transactions.




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