Issue with Disbursement process, return error "Invalid Destination Account" message

Q: Why for some disbursement process, sometimes return success, but on other time return error "Invalid Destination Account" message?

A: Invalid Destination Account during the disbursement process can mean the account is inactive/dormant/temporarily blocked from the bank side, e.g., due to lost ATM card, wrong PIN input, etc. This could happen at a specific time when the payout is executed.

Customers should check with their bank to see whether their account is blocked or whether it can receive any incoming funds.

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Q: Why for some particular beneficiary account, Disbursement Account Validation API ↗ return success, but Disbursement API return Invalid Destination Account?

A: Response from the bank/provider for account validation only indicates the account is "exists", so it will return success. But, it does not indicate account status, which can be inactive/dormant/temporarily blocked from the bank side, e.g., due to lost ATM card, wrong PIN input, etc. This could happen at a specific time when the payout is executed.

Customers should check with their bank to see whether their account is blocked or whether it can receive any incoming funds.

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